Claims
Claims Services Australia (CSA) provides specialist claims management services for many types of domestic and commercial claims.
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Calliden Emergency Assist
Calliden policy holders affected by the Severe Storm Event in Melbourne are encouraged to contact their Broker or call our 24 - hour insurance hotline on 1300 880 037 for assistance with their claims.
Due to the volume of calls we are experiencing, if you are unable to speak with someone please leave a message and someone will return your call as soon as possible. Alternatively you can lodge your non urgent claims via email at cil@claimsservices.com.au
Upon notification of a claim, arrangements will be made for a Loss Adjuster to contact the Insured to provide first-hand advice and support as required.
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Our focus:
CSA provides exceptional service and cost outcomes for clients in the areas of claims management and motor and property loss adjusting.
What makes us different?
- New claims registered immediately by phone or electronically
- Phone assistance available 24 hours / 365 days a year
What Services does CSA provide
- Motor assessing and claims management
- Commercial and domestic property claims management
- Repairer network management Loss adjusting services
- After-hours emergency claims assist (managed by International SOS)
More about CSA
CSA is an Australian owned company established in 2002 and a joint venture with the Calliden Group. It employs over 80 staff to serve clients throughout Australia.
CSA operates two centralised claims management centres in Sydney and Melbourne, supported by branch offices around Australia to support our assessing and claims teams.
Contact details
You’ll find specific claims phone numbers for Calliden products in the relevant sections of the Products page of this website.
Claims Services Australia
Sydney
Fiona Stratton – Claims Manager
P 02 9541 8418
Melbourne
Olivia Fox - Claims Manager
P 03 8613 3029
Calliden Liability Claims
P 02 9551 1133
F 02 9551 1155
E liabilityandpiclaims@calliden.com.au
Code of Practice
As a member of the Insurance Council of Australia, Calliden has adopted the Code of Practice. The Code raises service standards in the insurance industry, improves the way that claims and complaints are handled and helps customers better understand how general insurance works.
For further information visit the ICA's Code of Practice website